Refund and Returns Policy
Business to Business Purchases are non-returnable unless faulty or not as described. Your statutory rights are not affected.
For purchases not by a business; If you wish to return an item, please first check the product page that it is eligible for return. Several types of goods are exempt from being returned unless faulty, including some medical products. More information is available on the individual product pages. Please notify us of your intention to return the item within 14 days of the order being received. You have 14 days after this point for the item to arrive back to us. The customer is responsible for return shipping unless the order is faulty. Please ensure you return with a suitably insured delivery service.
For purchases not by a business; to be eligible for a return, your item must be unused. It must also be in the original packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 working days. The processing time of the bank and card company can vary and so the credit may not be available immediately.
Shipping returns
Unless faulty, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Need help?
Contact us at the e-mail at the top of the website for questions related to refunds and returns.
